Store Policies

How to Order

Browse the product catalog and add any items you wish to purchase to your shopping cart. To then proceed to checkout, you will be asked to create an account on the store. Once this has done you may proceed through the checkout process.

Payment

Your will be asked to enter your name and address details on checkout. Payments are processed online via the PROTX secure payment gateway. You will transferred to the PROTX screens to enter your card details, and then returned to our website after completing the PROTX payment screens.

The PROTX payemnt service accepts all major cards. All prices include VAT. Our VAT number is GB 730 2108 87

Delivery

We aim to deliver within 7-9 working days from receipt of your order. All orders are charged a delivery cost of £3.50.

Stock Availability

Unfortunately we cannot ensure permanent availability at all times. If any ordered items are out of stock, we will contact you with details of delivery dates, or an alternative product or refund as approrpiate.

Cancellation of your Order

You are able to cancel your order providing the item(s) you have ordered have not yet been despatched. Either contact the office on 01202 677272 or email: info@rockleywatersports.com

Returns Policy

When you have received your goods you can return any unworn item(s) for a full refund or exchange in its original packaging within 14 days of receipt of your goods providing all the original tags remain on the garment.

Disclaimer

Every care has been taken to describe and portray items accurately and to ensure that all the information is up to date using current technology. The content of the site is subject to change without notice. The site is accessed by the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations.

Rockley Watersports shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. The Company cannot accept any liability for a failure to comply with specific instructions stated on the Rockley Watersports Site.

General Information

We reserve the right to vary the Terms and Conditions from time to time and you should therefore check them as often as possible.

Contact Us:

If you have any queries about the products featured on this site, you can contact us via the following methods:

Head Office Contact Details:
Rockley Watersports
Enefco House
Strand Street
Poole
Dorset
BH15 1HJ

Tel: 01202 677272 (lines are open Monday to Friday: 9am-5:30pm)
Email: info@rockleywatersports.com